Private Health Concierge & Care Coordination

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With one single convenient call, an insurer, employer or concierge physician can locate inspected and approved network specialists and Centers of Excellence or clinical trials anywhere in the USA or abroad through the world’s first and only globally integrated health delivery system®

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Beyond the primary physician relationship, a wide range of health care choices are available to people who have the means to pay for them. For people who are faced with complex or life-threatening conditions, private health advisory and care coordination services offer priority access to the top specialists and state-of-the-art medical centers around the world.

Some private health concierge clients benefit from working with a firm that offers an array of private health concierge services, including, among other things:

  • Preferred rates for required pre-consultation diagnostic testing
  • Convenient telehealth consultations and care coordination
  • Personalized care treatment plans
  • Coordinated consultations with renowned specialists
  • Referrals to Centers of Excellence
  • Referrals to publicly and privately supported clinical trials
  • Specialized health travel logistics for travelers with special needs

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Clients benefit from our advocacy and professional ethics

Unlike the typical “medical tourism” business model where facilitators act as commissioned sales agents and are paid by providers for steering clients in their direction, private health advisory firms work on a fee-for-service basis. They maintain objectivity and are engaged by and work solely for the client as client advocates. Their professional duty is to protect the client’s best interests, financial resources, comfort and safety. The client benefits from lower more transparent fees set by the firm – often thousands of dollars less than commissions loaded into the providers’ and travel suppliers steerage and marketing fees paid to facilitators; which are sometimes as high as 30%.

One such firm is Mercury Healthcare International, headquartered in Denver, Colorado. The firm’s Private Health Travel Concierge service, operational since 1983, coordinates care to its proprietary network of Approved and inspected Centers of Excellence in more than 100 countries. The firm’s deep roots in managed care, clinical case management and care coordination, and industry-standard vetting and site inspection procedures give it a clear competitive advantage.

The experts from the consulting arm of the firm, Mercury Advisory Group, developed and helped organize and launch more than 200 integrated health delivery systems in the USA during the Clinton health reform era of the 1990s. These integrated health systems, were organized by MHI in 46 states as Independent Practice Associations (IPAs), Physician Hospital Organizations (PHOs), Management Services Organizations (MSOs), multispecialty group practices (MSGs), and Clinics without Walls (CWOWs). Once up and running, the contract experts assisted the providers with development of their operational procedures and workflows, documented the health systems’ environment of care standards, and negotiated with employers and insurers on behalf of the networks of providers.

As a result of the lessons learned on those project engagements, MHI developed proprietary network standards and procedures that have been licensed and adopted by global health insurers, physician groups, and integrated health systems, worldwide. In 2010, the US Patent and Trademark Office (USPTO), an agency of the Department of Commerce, granted Mercury’s founder and CEO a trademark registration for the new term of art globally integrated health delivery system® used to describe a network which incorporates all the features of an integrated, health delivery system that aligns and integrates vetted and privileged clinicians, inspected and Approved health facilities and ancillary providers, medical evacuation, claims administration, case management, telehealth, electronic medical records storage and transfer, and travel suppliers on a global scale.

Rapid access to care and freedom of choice

People who have the financial ability to pursue alternative ways to receive medical care are doing just that. Mercury Healthcare International is an organization that provides customized treatment plans for clients. MHIs clients typically have a private wealth manager who looks after their financial security. Most are also prudent health shoppers and maintain fully-funded Health Savings Accounts (HSAs) and/or Healthcare Reimbursement Arrangements (HRAs) funded by their employers. MHI’s clients have come to realize that when it comes to their health, they need a similar expert who has personally inspected the health facilities it recommends and benchmarked operations, quality and safety to industry standards and above.

Our private health concierge services

We work with all clients who need help to manage complex health challenges, and also those who simply don’t have time and would like to delegate an advocate to manage details that would otherwise take hours and lots of frustration to accomplish.

  • Our clients simply don’t want to manage everything alone and want personal and professional help with healthcare arrangements
  • Our clients are dealing with the inevitable health and medical issues that come with aging and want a personal advocate to manage details on their behalf
  • Our clients prefer that we work closely with their personal physician to coordinate care, insurance, and any travel arrangements to access specialist consultations – something that many physicians would love to offer, but simply can’t deliver under the time pressures and limitations of healthcare reform
  • Our clients are elders (or the child of an elder). When children are far away, our private health advocates can bring a lot of family cohesion and peace mind to everyone. We can also coordinate insurance coverage with Medicare, retiree policies, travel insurance policies, and prevent elders from being take advantage of or becoming overwhelmed with insurance and appointment details.
  • Our clients are dealing with a chronic disease or coping with a complex medical issue or serious diagnosis. Having an experienced advocate that can manage all the details and personalized assistance can really help when you want to maintain your privacy and independence from well-meaning friends and family.
  • Our clients often have multiple medical providers giving multiple medical instructions that are hard to understand and follow. We make following complicated instructions and medication reminders simpler and easier for them.
  • Our clients may be working through challenging life changes such as divorce, family disruptions, or their own or a loved one’s serious illness.

MHI managed care and healthcare reimbursement experts also help clients navigate and maximize their private and employer-paid insurance benefits and HRA/HSA eligible expenses while specially-trained nurses and travel coordinators manage all the logistics required for travel to access care.  Call around and compare…no other private health advisory firm has everything integrated in one convenient, comprehensive program like this.

Alternatives of last resort

Patients often switch to a private health concierge service like Mercury Healthcare International’s when they are told there are no more options by their local physician.  People who have the means to explore other options call us all the time. We fill the gap between knowledge of specialists and clinical trials for which they may qualify.

One of the core services offered by Mercury is customized treatment plans and connections to access the care every step of the way. We offer both concierge primary care options around the world as well as all the specialized health travel arrangements, down to minute details about seating arrangements based on the special mobility or incisional considerations of the patient, both before and after their procedures at their destination. Mercury Healthcare International’s specially trained health travel nurse coordinators plan travel with professional travel agents and corporate travel desks all the time. Specialist travel medicine physician advisors are available for consultation around the clock on five continents. Registered nurses are available and on call to travel with clients whenever necessary.

Objective and unbiased advocacy

Identifying and accessing globally renowned specialists takes specialized training and experience, and an objective and unbiased approach. Mercury vets and interviews the physicians and other specialists and certified technicians that focus on special disease, treatments, and patient populations.  The team from Mercury is a well-rounded group of experts including former health facilities accreditation consultants who worked as hospital executives, physicians, nurses, and surveyors. Others have worked as advisors to concierge physicians, insurance contractors and provider relations coordinators, been pharmacists, clinical research assistants who managed clinical trials establishing and testing stem cell protocols. The group is augmented by others who are health architects and urban planners, former hospital and clinic managers and public health experts. The team is like no other in the world. They collaborate as multi-disciplinary experts when necessary, living and working on five continents. Private Health Advisory clients benefit from the collaborative efforts of this unparalleled team working closely with the client’s concierge physician or benefits manager as the client’s advocates.

Trust Mercury Healthcare International

The Mercury coordinators take no commissions or kickbacks from providers. Instead, clients are expected to pay for the valuable service provided and the firm’s objectivity and the investment in developing a valuable Approved network of vetted and inspected providers. Rarely are patients otherwise afforded a full range of unbiased options from a network of providers that spans more than 100 countries.

[/vc_column_text][vc_column_text]To learn more, please contact us today.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/3″][vc_column_text]MAG-TwitterWings[/vc_column_text][/vc_column][vc_column width=”1/3″][vc_column_text]Mercury Healthcare International

600 17th Street

Suite 2800 – South Tower

Denver, CO 80202 USA[/vc_column_text][/vc_column][vc_column width=”1/3″][vc_column_text]

800.727.4160 (toll free) 

+1.303.823.4662 (international)

MercuryAdvisoryGroup.com

info@mercuryadvsiorygroup.com

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