Medical Tourism Startup Coaching for Facilitators

Where does the coaching take place?

You have three options:

  1. Remote coaching by phone and online meetings
  2. In-person at the coach's location (full days only)
  3. In-person at your location (full days only)

Who are the coaches?

How does personalized coaching work?

With private coaching, you fill in the blanks of your specific training and knowledge gaps by working with experts working hands on in health travel for more than 40 years.

Whether you have no medical or travel background whatsoever, or you have clinical experience and knowledge but not travel or travel experience and knowledge but lack the clinical, you've found the only business coach in the industry ready to help you learn the inner strategies and the outer best practices you need to become the owner of a thriving, profitable health or wellness tourism business that runs like a well-oiled machine and keeps clients safe and suppliers thrilled to continue working with you.

To benefit best from private coaching, you must first prioritize what you need from your coach. No two clients are alike.

Unlike workshops, Master Classes and seminars for groups, personalized coaching is a learning option tailored exactly to your needs and preferences and your budget. You will be asked to prepare your questions in advance (there's no limit) and then you'll request an appointment for coaching and submit your questions. When the appointment time is mutually agreed to by your coach, you'll pay your invoice and your appointment will be confirmed by email. At the appointed date and time you will receive guidance and instruction you've requested.

What if I don't know what I don't know?

Start with what you do know. Your coach will help you sort out gaps and help you to prioritize the order in which certain training is delivered. Some skills are fundamental and others are advanced. Your coach will challenge your assumptions, test your knowledge, and help you round out your training. You will also become part of a vibrant, supportive community of facilitators who have undergone similar training and coaching who will welcome you to their inner circle. Through this alumni group, you'll share lessons learned, warn one another of risks you encounter along the way and identify new opportunities for your business. Many in the group also take comfort in knowing that they can cross refer clients to one another when they need a little help if they are temporarily overwhelmed, want to take a vacation and need cross coverage, share a fam tour opportunity, or don't specialize in a particular case or service that a new client lead requires, or to find a provider for their network and service infrastructure partners at the destination the client wants.  You will also be invited to join our alumni fly-ins each year.

What about certification?

Most health tourism certifications for individuals are spurious. Anyone can make a business of selling certifications. They schedule a seminar, charge a fee, collect your money and and the end of a day or two, hand you a piece of paper that has little value in the marketplace. For an additional fee, you can use their logo on your website to tell the world you are certified.

Does individual certification in health tourism mean much? No. Hardly anyone recognizes it. Some providers and health facilities want nothing to do with facilitators who advertise such certifications. In fact, these spurious certifications could expose you to additional professional liability for things a reasonable person would expect you to know or should have known. The central risk exposure is that it is hard to see how the mere fact that someone should realize that he is acting wrongly or foolishly can connect him to what he does in a way that warrants holding him responsible for it. But if the judge and jury believe that "as a certified individual" your actions fell short, is that logo and those spurious letters after your name and the legal costs and risk of public scandal worth it?

Do you have to be certified to work in this industry? Not that we've noticed. In fact, we have counseled many who paid for the certification only to be rejected by providers afterward who understand how these certifications are obtained and want nothing to do with operators who advertise and rely on these certifications. Ask around, do your own research on the market's receptiveness to these certifications. Decide for yourself. We have no horse in the race. We train lots of medical tourism facilitators and coordinators who invested in these certifications only to discover they felt they needed more training and guidance to operate their health tourism business. We've also trained registered nurses, physicians, dentists, hospital and clinic managers, case managers, marketing agents and professional travel agents with years of work experience. We welcome any questions you may have about the training you need to prepare you to succeed in this business.

We don't offer certifications. We offer training and information. The only certification we recognize for health and wellness tourism facilitators and coordinators is offered by the International Standards Organization (ISO). Established in 1946, ISO is an independent, non-governmental international organization. The certification survey for ISO 9001:2015 costs about USD $4500 and is available from many authorized surveyors. With ISO 9001:2015 certification you are assured of international, externally-validated recognition for your business that few health tourism coordinators or facilitators have achieved.

ISO 9001:2015 specifies requirements for a quality management system when an health tourism coordinator or facilitator:

a) seeks to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, and

b) aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.

All the requirements of ISO 9001:2015 are generic and are intended to be applicable to any organization, regardless of its type or size, or the products and services it provides. What's more, the same documentation of policies, procedures, risk mitigation, internal standards, checklists, and business planning you do for your business is what the surveyors examine. Do it once, the right way, and you will be ready to commence helping people and be surveyed - and respected by accredited and certified health facilities and clinics who prefer to work with ISO 9001:2015 suppliers and trading partners.

What's the cost for coaching?

Advanced paid, telephone or VOIP private one-on-one coaching:

You must pay by credit card or e-check via PayPal or by wire transfer.

In-person coaching (coach's location)

$3500 per 10-hour day/per coach
Paid in advance

In-person coaching (your location)

$4500 per 10-hour day/per coach, plus coach travel costs; additional days $3500
Paid in advance

Your coach can teach you...

Fundamentals of the Health Travel Business

Clinical Network Development

Provider and Supplier Contracting

Health Travel Planning

Realistic Revenue Projections

Compliance Laws & Regulations

Client Interactions

Clinical Case Management

Admission and Discharge Coordination

Aftercare Coordination

Clinical and Business Risk Management

ISO 9001-2015 Certification Prep

Marketing and Branding

Website Design & Content

Disaster Recovery

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Self-study resources

Available from the publisher and your favorite online and retail booksellers.