I was reading (with amusement) an article written by Chuck Lauer, the former publisher of Modern Healthcare, from February 6th, 2014, titled How Disruptive Change is Blurring the Lines between Providers and Payers. His opening salvo was: “Not long ago I would roll my eyes whenever a futurist or consultant would say healthcare was...
Choosing a Typeface for your Publications
To learn more about typography, I found this interesting article on Creative Market...
9 Research Findings on Concierge Medicine Customer Service Concerns
We’ve been compiling research findings from each concierge medical practice transition engagement. These data come from consumer research sessions we conduct with existing traditional patients to learn their preferences and concerns about buying a concierge medicine membership. In these discovery sessions we employ proprietary, creative techniques to elicit candid consumer feedback. The answers...